Privacy Policy for Stone Countertops Pty Ltd

Last Updated: [Insert Date]

1. Introduction

Stone Countertops Pty Ltd (“we,” “us,” or “our”) (Registration No. 2015/379442/07) is committed to protecting the privacy of our customers, suppliers, and website visitors in compliance with South African data protection laws, including the Protection of Personal Information Act (POPIA), Act No. 4 of 2013.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, whether through our website, in-store visits, or other communication channels.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information (name, email, phone number, address)
  • Business Details (company name, VAT number, if applicable)
  • Payment Information (bank details, credit card details for transactions)
  • Website Usage Data (IP address, browser type, cookies, analytics)
  • Customer Preferences (product interests, project details)

3. How We Collect Information

We collect personal information through:

  • Direct interactions (e.g., inquiries, orders, contracts)
  • Our website (contact forms, cookies, analytics tools)
  • Third-party sources (suppliers, contractors, marketing partners)

4. Purpose of Processing Personal Information

We process your personal information for lawful purposes, including:

  • Providing and improving our products/services
  • Processing orders and payments
  • Customer support and communication
  • Legal and regulatory compliance (including tax obligations under VAT No. 4380304073)
  • Marketing (with consent, where required)

5. Sharing of Personal Information

We may share your information with:

  • Service providers (e.g., payment processors, delivery companies)
  • Legal and regulatory authorities (if required by law)
  • Business partners (only with your consent)

We ensure that third parties comply with POPIA and other applicable data protection laws.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

7. Your Rights Under POPIA

You have the right to:

  • Access, correct, or delete your personal information
  • Object to processing (e.g., direct marketing)
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, contact:
Donald (Privacy Officer)
Phone: 067 816 1227
Email: info@stonecountertops.co.za

8. Retention of Personal Information

We retain personal information only as long as necessary for the purposes stated in this policy or as required by law.

9. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience. You can disable cookies in your browser settings, but this may affect website functionality.

10. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website.

11. Contact Us

For privacy-related inquiries, please contact:
Stone Countertops Pty Ltd
Address: Unit 4, Kya Sands Compact Minis, Granite Drive
Phone: 067 816 1227
Email: info@stonecountertops.co.za
Tax No.: 9449113183
VAT No.: 4380304073

Information Regulator of South Africa
Website: https://www.justice.gov.za/inforeg/